Legal
Refunds
There is no automatic refund in the product. Ask before treating a charge as reversible.
How billing works
The firm is billed, not each person. Self-serve plans start with a 60-day trial that needs no card. When an owner subscribes through Stripe Checkout, the firm is billed monthly or annually for the plan it chose; a subscription started during the trial is first charged when the trial ends. Scans do not generate a separate overage charge.
There is no refund button in Settings. Owners start or resume checkout there. They do not file a refund from that screen.
Asking about a charge
Email redline.questions@gmail.com from the billing contact, with the firm name and the date of the charge. A reply is not a promise that the charge will be reversed.
RedLine does not publish a standard refund window on this page. This page does not invent one. It also does not invent a company registration number or a billing address.